Contact Us
Got a question about a sweepstakes casino review, spotted something on iros2011.org that looks out of date, or want to suggest a platform we haven't covered yet? This page explains how to get in touch with Social Casinos and what kind of queries we're best placed to answer.
What we can help with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos, including the platforms we rank for high theoretical return-to-player (RTP) games. We're happy to hear from readers on topics like:
- Corrections or updates to information about an operator's coin packages, welcome offers, or eligible states
- Questions about how sweepstakes casinos work, including the Gold Coins and Sweepstakes Coins model
- Feedback on how we assess and rank the sites listed on this page
- General suggestions for platforms or topics you'd like to see covered
What we can't help with
Because Social Casinos does not operate any of the casinos we review, there are some things we're simply not able to resolve. If your query relates to any of the following, you'll need to contact the platform directly through its own support channels:
- Account access, login issues, or password resets on a specific site
- Redemption requests, identity verification, or the status of a Sweepstakes Coins prize claim
- Billing questions, coin package purchases, or payment disputes
- Complaints about gameplay outcomes or customer service received from an operator
Every sweepstakes casino sets its own terms for redemption thresholds, identity verification, and processing times, so the operator's own support team is always the right first stop for account-specific issues.
Before you reach out about eligibility or legality
We get a steady stream of questions asking whether a particular sweepstakes casino is "legal" in a reader's state. We can point you toward general information, but availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos outright, and operators frequently update their own eligible-state lists as laws change. We're not able to give legal advice or confirm that a site is definitely permitted where you live — checking the operator's terms and your state's current rules is the reliable way to answer that. If you'd like background on player protections and setting limits, our Responsible Gambling page is a good starting point, and our Terms and Conditions page covers how we use and present information on this site.
How our ratings and offers stay current
The offers shown on iros2011.org, including headline welcome bundles from operators like Crown Coins, SplashCoins, and Casino.Click, are supplied by the operators and verified by us where possible, but coin amounts, bonus terms, and eligible states can change without notice. If you spot a discrepancy between what's listed here and what an operator currently advertises, let us know so we can look into it — this kind of reader feedback is one of the main ways we keep listings accurate. To learn more about how we approach Social Casinos as a whole, visit our About Us page.
A note on commercial relationships
Social Casinos may earn a commission when readers sign up with an operator through links on this site. This doesn't change how we rank or describe any platform, and it has no bearing on how we respond to your message — whether you're flagging an error, asking a general question, or telling us we got something wrong.
Response times
We aim to review messages as quickly as we reasonably can, but as an independent, small-team publisher we can't commit to guaranteed reply windows. Time-sensitive account or redemption issues should always go straight to the relevant casino's own support team, since only they can access your account details.